Your guide to making a claim

Let’s get started

The first thing you need to do is select the type of claim you want to make.

Select your type of claim

Get your claim quicker through myPortal

It’s always a good idea to first check that your certificate covers your claim. The quickest way to do this is via myPortal. All certificate owners can submit a claim through our online portal. You can also get in touch with us directly.

Find a form

Choose a form based on your type of claim

Critical illness claim form

Loss of life claim form

Medical claim form

Total permanent disability claim form

Consent form

See all forms

Frequently asked questions

Who can certify the documents submitted for claims?

What are the types of critical illnesses covered?

Do I have to pay for any medical report fees?

Is there anything I should know if there’s more than one claimant?

Where can I get further information about the claims procedure?

Need help with your claim?

No problem. These are the different ways we can help and support.

Call us on 1300 13 7988

You can call us Mon-Fri, 9am-6pm (excluding weekends and public holidays).

Start a chat

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