New IHP Health Concierge App

Download now to enjoy the convenience of e-claims, Guarantee Letter (GL) service requests and more!

We are pleased to inform that Integrated Health Plans (Malaysia) Sdn Bhd (IHP) is our appointed TPA for medical claims.

In order to serve you better, we have launched the new mobile application “IHP Health Concierge” on 15 March 2023 to better support your medical insurance policy with us.

The new app features an exciting design that makes it easier for you to access your information as well as enable service requests.

With the new IHP Health Concierge app, you are able to do e-claims*, request for Guarantee Letter (GL) via Chat Bot, check your claims status, amongst others anytime and anywhere!

Download the New IHP Health Concierge App here:

Please be assured that there will be no change in the hospitalisation process but you can look forward to a new service standard.

For cashless admission assistance, you may reach us through:

1800-82-0156

ask@ihpmy.com

* Terms and Conditions apply.

Medical App Guide

View your Medical Card

View your Claim History / Entitlement

E-Claims Submission Guide

Guarantee Letter (GL) Request

FAQ

1. Who is FWD Insurance Third-Party Administrator?

2. Should I download the new Medical App, IHP Health Concierge App?

3. How do I log in to IHP Health Concierge App?

4. I’ve registered my IHP Medical App in year 2021 but it is no longer available, what should I do?

5. What are the requirements to download and install the IHP Concierge App?

6. I currently own a physical Medical Card. Can I still use it?

7. I am not IT savvy and don’t know how to use apps. Can I still opt for a physical card?

8. If I forget to bring my physical Medical Card/mobile phone with e-Medical Card during my cashless admission, what should I do?

9. Can I get a replacement card if I lose my card?

10. My family has few policies with medical riders with FWD Insurance. Can I access and view their e-Medical Cards and related information?

11. What if I forget my user ID / Password?

12. My follow up’s hospital bills incurred are RM4,000.00, can I submit the claims via IHP Medical App?

13. What should I do after I submit my medical bills and receipts via E Claims Submission?

14. What should I do if the doctor has scheduled a surgery for me two weeks from now?

15. I am new customer and I just purchased a medical rider from FWD Insurance. How and when will I be notified?

16. Can I access my e-Medical Card immediately on the Medical App after I receive my e-Policy document?

17. Can I use my e-Medical Card for cashless admission within first 30 days after policy issued?

18. Who can I contact if I have more questions?