Digital Communications via WhatsApp

View your e-Policy/ e-Notice/ e-Letter via WhatsApp anytime, anywhere!

Digital Communications via WhatsApp

Digital Communications via WhatsApp
    FAQs on Communication on WhatsApp

    As the world’s most used messenger app, WhatsApp allows us to instantly connect with our customers on a platform that is convenient to them.

    The PDF files that you are receiving could be your e-Policy/ e-Notice/ e-Letter. Receiving the PDF files on WhatsApp provides you with the following benefits:

    • Always available – View your e-Policy/ Notice/ Letter anytime, anywhere
    • Convenient – Easily accessible using smartphones
    • Assured Delivery – Ease worries about important communication lost in transit
    • Speedy Delivery – Improve the speed of deliveryEasy record keeping – Search for your e-Policy/ e-Notice/ e-Letter easily from digital storage

    Please refer to the message sent together with the PDF file. It could be your e-Policy/ e-Notice/ e-Letter. Please download it within 14 days by clicking on the PDF file in WhatsApp.

    Please enter your date of birth in the following format: DDMMMYYYY

    Then followed by the last 4 digits of your NRIC (Malaysians) / passport number (for foreigners).

    Example: 01AUG19701234

    Yes, the PDF file is only available for 14 days from the date of the WhatsApp message. 

    In our effort to go paperless and do our part in conserving the environment, the Policy Contract, Letter and Notice will only be available in electronic format.

    Please contact our Customer Care for further assistance via the following channels: 

    FAQs on e-Policy
    FAQs Related to WhatsApp Privacy Policy